We ship FedEx Ground to anywhere in the Continental United States. Delivery time is approximately 3 to 7 business days (not including Saturday, Sunday or Holidays). FedEx Overnight, FedEx 2nd Day, and FedEx Express Saver (3 Day) are also available. Rural areas may take longer.Orders for Overnight, 2nd Day and Express Saver (3 Day), will be charged an additional $10 for special pickup PLUS the Overnight, 2nd Day and Express Saver (3 Day) shipping charges. This $10 charge will appear separately on your credit card statement. Credit card verification and authorization must be received prior to processing. We are sorry, but we cannot ship to PO boxes.
MULTIPLE ITEM ORDERS Because of the many combinations of items that customers can order, the website cannot calculate that cost. That can only be determined at the time the order is actually packed and weighed. At that time we will issue a credit to your account for the difference between single item shipping cost that the computer charged and the actual shipping charge. If paying by credit card online, we will contact you by email with the actual shipping charge. INTERNATIONAL Shipping is available by emailing us through our contact page >> .
If your order was received by 11am MST, Monday – Friday, we will ship out the same day with the exception of holidays. Orders received after 11am MST, Monday – Thursday, will be shipped out the following day with the exception of holidays. If your order was received on Friday after 11am MST, Saturday, or Sunday, it will be shipped the following Monday with the exception of holidays.
Returns accepted within 10 days of purchase. Returns should be in the same new condition as when they were shipped. Please call (1-888-969-2209) or email for a Return Merchandise Authorization. You will be responsible for all costs related to returning the product including the shipping costs when the product was originally shipped to you. Refunds will be credited to the card used at the time of purchase upon receipt of the returned merchandise.
Your order is considered complete once we receive your payment by credit card, either online or by phone. We ship the same day if order is placed before noon mountain time. If order is place after noon mountain time, your order will ship the very next day if it doesn’t fall on a Saturday, Sunday or Holidays. Cancellations, as in refusal of shipment of your order will be charged 15% restocking fee with NO refund of shipping charges. Cancellations of orders that have already been packed up waiting for pickup will result in a 5% restocking charge. Cancellations before the shipment is packed will result in a full refund.
IMPORTANT: You must keep all the packing along with the box for FedEx inspection. Please call us and FedEx within 3 days. We cannot replace damaged goods unless original box and packing has been inspected by FedEx.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
- Acquisition of Information. We do not acquire any more information about consumers than is required by law or is otherwise necessary to provide a high level of service efficiently and securely.
- Our Employees and Privacy. We train all of our employees about the importance of privacy. We give access to information about consumers only to those employees who require it to perform their jobs.
- Security Measures. We make access to privacy-sensitive information subject to rigorous procedural and technological controls, consistent with legal requirements and the demands of customer service.
- Disclosure to Third Parties. We will provide individually-identifiable information about consumers to third parties only if we are compelled to do so by order of a duly-empowered governmental authority, we have the express permission of the consumer, or it is necessary to process transactions and provide our services.
- We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.